AI for Sales & Customer Service

Purpose

Enable sales and customer service to use AI as an active sparring partner. Provide instant access to knowledge based on internal data so employees deliver faster, more precise and more personal responses.

Content

• AI as knowledge base: Expert tool powered by your product data, catalogs and historic cases.
• Practical training: Asking better questions and using AI for decision support.
• Real cases:
  • Sales rep finds the right product variant in seconds.
  • Support resolves a known issue directly via historic resolution data.
• Value focus: Time savings, stronger customer experience, better margin.

Process

1. Pre-analysis: Map product data & cases.
2. Configuration: Adapt & tune AI to internal content.
3. Workshop: Hands-on enablement.
4. Implementation: Iterative support and refinement.

Outcomes

• Faster, more accurate responses.
• Tailored pitches powered by company knowledge.
• Efficient, consistent issue resolution.
• AI acting as the best internal expert—available to all.